Customer Testimonials

We would like to say that Mr. Smokestack did a wonderful job installing our Regency I2400 insert. We appreciated the care taken to make sure the house was left as clean or cleaner than when you arrived. We have had it running almost every day since it was put in and love it. Your were kind to our kids too and they had a good time with you. If and when we need work done regarding our chimney or insert we will be calling you.
★★★★★

I’m new to the area had a hard time finding reviews on chimney sweeps and am leery of them given the ones in my old town are known for recommending needless high cost “fixes.” Fortunately, I found Robbie. He did a thorough inspection, provided great communication before his inspection and during, didn’t recommend any extra “fixes” and charged a fair price. He’s a nice guy who took care to wear booties (even in a construction zone) and not add to the renovation mess I have. I’m looking forward to using my fireplace soon. I will use him for regular inspections and recommend him to others.
★★★★★

I have only been a homeowner for about a year and do not know much about this stuff. I called Mr. Smokestack a few months ago when I thought I had bats in my chimney. I was told I had chimney swifts which couldn’t be disturbed (by law). Even though I couldn’t get anything done until those birds left, Robbie answered all of my questions and he was so pleasant to talk to. I remembered that when the birds were gone. I figured I would have to have a clean before I could use the chimney again. I was expecting to have to pay a few hundred dollars for the sweep and cap, but Robbie came out, looked at my chimney, and told me he couldn’t charge me for a sweep as it really wasn’t needed. He could have done the sweep and I would have paid and never known. He also helped me open the thing where you can push out extra ash and got that out for me. No charge, no question. I was really impressed with his honesty and helpfulness. He was on time and switched around his schedule to get to me. I never realized until I had to deal with it exactly how much you have to do with a house, but I wish more business operated like this one!
★★★★★

In the many years that I have been a homeowner, I have met very few tradesmen as thorough and professional as Robbie. His commitment to customer service is truly exceptional. Robbie took the time to explain the issues to me in a very understandable manner, and also very clearly explained the range of options / solutions available. Again, it has been a pleasure working with Robbie. I cannot recommend him highly enough to anyone in need of chimney expertise.
★★★★★

I found Mr. Smokestack on Google and read the customer reviews. I was looking for quality work at an affordable price with no mess. Robbie contacted me promptly, arrived on time, and did a great job cleaning the chimney and explaining everything that was done. Fantastic! Quality work, affordable price, no mess! Everything I was looking for…
★★★★★

Robbie, from Mr. Smokestack, provides excellent customer service. I had baby birds in my dryer vent hose located on the third floor. Robbie stayed in communication about my problem confirming the needed supplies to resolve the issue, providing fair price estimates, and confirming the appointment. His follow through was excellent. He was friendly, accommodating, and very conscientious about my home. I would definitely conduct business with Robbie again and would highly recommend his company to friends and family. Thank you Robbie!
★★★★★

A friend recommended Mr. Smokestack for good customer service, so I called to have my fireplace inspected and chimney cleaned. I’m very satisfied with the results. Robbie was very clean, and helpfully explained the details of the work.
★★★★★

I was more than pleased with experience I had with Robbie Markey’s Mr. Smokestack. If anything, I was relieved that all my needs had been taken care of so quickly and without any reservations, putting me totally at ease. Robbie’s professional and amiable manner once at my home, transparent work estimates, and informative website all led me to realize I had made the right decision to contact Mr. Smokestack for my chimney/fireplace needs. His experience in this industry is unmatched and I felt very confident in the inspection and cleaning services he performed. I highly recommend his services to anyone in need of a credible chimney/fireplace inspection, cleaning, or repair! To my list of essential contacts, I have added Mr. Smokestack. Thank you, Robbie, and best wishes
★★★★★

Great experience: quick, clean, very thorough, and very friendly. Also called me to set up a time within 15 minutes of submitting my online appointment request despite the fact it was a Saturday. Would absolutely recommend!
★★★★★

Mr. Robbie, did very good job fixing my chimney repair.. I recommend him highly to friends and family members.. Mr. Smokestack quotes are reliable for the service and comparative to other companies.
★★★★★

I checked around for chimney cleaning services in the area and called a few. I was able to get in touch with Robbie (the owner and operator) very easily and scheduled the service with no problems. In comparison, I had called another company and could only get their voicemail. Robbie’s knowledge of chimneys, fireplace inserts, and fireplaces is excellent. He was very careful with his work, and in particular, very careful to keep the living room area clean throughout the chimney cleaning process. I would not hesitate to recommend him to anyone needing chimney cleaning, repair, or insert installation.
★★★★★

I hardly know where to begin in recommending Robbie to you. He is a highly skilled craftsman who knows his business and who honestly puts the safety of his customers first. Robbie is a man of honesty and integrity whose word is his bond. He did exactly what he said he would, when (or before) he said he would, even a few days before Christmas in response to a last-minute call. Robbie is flexible in his approach, being guided by the wishes of his customer in so far as the customer’s choices are safe. When they are not, Robbie will say so, and he simply will not perform the work. He believes it to be better to walk away from a job than to endanger a customer or to do a job that he knows will not serve his customer in the long term. On the other hand, Robbie is willing to offer his advice, bearing in mind the customer’s chief concerns. (Cost was an important consideration for us, and Robbie gave us a range of options together with his recommendation, which we relied upon. I am very glad we did.) Robbie performed his job in a professional, workman-like manner. He’s a personable gentleman and delight to work with. And Robbie can be trusted to do top quality work for a fair price. (In fact, he did so well for us in both respects that I felt impelled to pay him for the value of his work, though that significantly exceeded his bill.) In short, Robbie has my respect and highest regard. I recommend him wholeheartedly and without reservation. Should you have any questions, I would be happy to speak with you.
★★★★★

With the cold weather upon us and the hectic holiday season my house was crazy, but Robbie came out cleaned the chimney (with NO mess) and joined in the festivities. The kids enjoyed watching ( with me as well) and I found Robbie to be very honest and concerned about the welfare of my family with the damage done to my chimney. He was able to explain to me so I understood and told me he could fix the problem within the week (I was shocked because of the holiday). It was a wonderful experience and I will definitely recommend and be in contact with Robbie again. Thank you so much!!!
★★★★★

Recently I was looking for a chimney sweep and found Mr. Smokestack on the Better Business Bureau. I called Robbie (owner) on Thursday and he was able to schedule me in on Friday evening. Unlike many service providers, Robbie was right on time. He was very knowledgeable, professional, and kept the home clean. He spent time explaining the entire process to me in detail so I understood exactly what he was doing. I will recommend Mr. Smokestack to all my friends.
★★★★★

We bought our house in North Raleigh two years ago. We were told at the time we needed a lot of work on our chimney. We contacted Mr. Smokestack regarding a rebuild of our chimney top and a guy called Robbie answered the phone. He came out that evening and gave us an explanation of the problem and a quote for the work that evening. He came back two days later and rebuilt the entire top of our chimney. We would recommend Mr. Smokestack to our family members. Thank you Mr. Smokestack.
★★★★★

We just moved into an older home this summer. With the cold weather upon us now, we wanted to have a fire in our fireplace but wanted to make sure it was safe especially with a newborn in the house. I called Mr. Smokestack and I got a call back almost immediately. He was able to come out the same day. Robbie (the owner) came out himself and performed the work…he is very knowledgeable and professional. I would recommend Mr. Smokestack to anyone.
★★★★★

I love having a fireplace, but it is so important that it is cared for properly to prevent fire danger to my family. When I needed to hire someone to clean my chimney, I wanted someone I could trust who was nationally certified and trained to inspect and clean chimneys and who would take the time to talk with me about concerns I had about the performance of the fireplace. Robbie is not only nationally certified, he continues to update his training and skills. He returned my call promptly, came out to the house on time, cleaned the fireplace thoroughly and with no mess at all to the house. He spent time answering my questions and educating me on how fireplaces work and what might be the cause of my fireplace problem. I make better decisions when I have all the relevant information so I really appreciated the fact that he was willing to take the time to explain things to me. Thanks for the great job Robbie.
★★★★★