Helpful Appointment Tips

Non-Emergencies

The best times to make an appointment is during spring and summer months. As long as it is not an emergency, this is a great time for any chimney repair or preventive maintenance.

In the fall, starting in late September through January, our appointment calendar here at Mr. Smokestack can be booked out a month in advance. This is why having an appointment in the “off-peak” months is really your best option.

Emergencies

Of course, we will be there no matter when you need us in a true emergency situation. In those cases, please call us as quickly as possible. If this is in regard to a house fire, DO NOT CALL US FIRST! Call 911 and notify the Fire Department and Police as quickly as possible.

Keeping You Informed

As a courtesy, we send annual reminders for service, and confirm all appointments by phone 24 hours in advance.

24 hours before your appointment, remember to:

  • Stop using your fireplace, wood stove or gas stove. For safety’s sake, we need to work with an appliance that is completely cool.
  • As a courtesy, please remove all ash from the firebox.

The day of your appointment, remember:

  • We need about 5 to 6 ft around the fireplace to be clear to get our equipment in place. Please remove fragile or precious items from the area near the fireplace.
  • You can watch us, if you’d like. Customers learn a great deal about chimney safety from watching us work, so we encourage it.

 

Schedule an appointment now. You’ll be glad you know about us.