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Helpful Appointment Tips

Non-Emergencies

The best times to make an appointment is during spring and summer months. As long as it is not an emergency, this is a great time for any chimney repair or preventive maintenance.

In the fall, starting in late September through January, our appointment calendar here at Mr. Smokestack can be booked out a month in advance. This is why having an appointment in the “off-peak” months is really your best option.

Emergencies

Of course, we will be there no matter when you need us in a true emergency situation. In those cases, please call us as quickly as possible. If this is in regard to a house fire, DO NOT CALL US FIRST! Call 911 and notify the Fire Department and Police as quickly as possible.

Keeping You Informed

As a courtesy, we send annual reminders for service, and confirm all appointments by phone 24 hours in advance.

24 hours before your appointment, remember to:

  • Stop using your fireplace, wood stove or gas stove. For safety’s sake, we need to work with an appliance that is completely cool.
  • As a courtesy, please remove all ash from the firebox.

The day of your appointment, remember:

  • We need about 5 to 6 ft around the fireplace to be clear to get our equipment in place. Please remove fragile or precious items from the area near the fireplace.
  • You can watch us, if you’d like. Customers learn a great deal about chimney safety from watching us work, so we encourage it.

 

Schedule an appointment now. You’ll be glad you know about us.







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Awards & Reviews

Mr. Smoke Stack, LLC is a BBB Accredited Chimney Cleaning Company in Raleigh, NC Review Star Certified Reviews - Mr. Smokestack Chimney Service
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NCSG Member CSIA Certified Chimney Sweep NFPA North Carolina Chimney Sweep Association

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Our Customers Love Us!

I hardly know where to begin in recommending Robbie to you. He is a highly skilled craftsman who knows his business and who honestly puts the safety of his customers first. Robbie is a man of honesty and integrity whose word is his bond. He did exactly what he said he would, when (or before) he said he would, even a few days before Christmas in response to a last-minute call. Robbie is flexible in his approach, being guided by the wishes of his customer in so far as the customer's choices are safe. When they are not, Robbie will say so, and he simply will not perform the work. He believes it to be better to walk away from a job than to endanger a customer or to do a job that he knows will not serve his customer in the long term. On the other hand, Robbie is willing to offer his advice, bearing in mind the customer's chief concerns. (Cost was an important consideration for us, and Robbie gave us a range of options together with his recommendation, which we relied upon. I am very glad we did.) Robbie performed his job in a professional, workman-like manner. He's a personable gentleman and delight to work with. And Robbie can be trusted to do top quality work for a fair price. (In fact, he did so well for us in both respects that I felt impelled to pay him for the value of his work, though that significantly exceeded his bill.) In short, Robbie has my respect and highest regard. I recommend him wholeheartedly and without reservation. Should you have any questions, I would be happy to speak with you.
~ Michael Hamden