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Helpful Appointment Tips

Non-Emergencies

The best times to make an appointment is during spring and summer months. As long as it is not an emergency, this is a great time for any chimney repair or preventive maintenance.

In the fall, starting in late September through January, our appointment calendar here at Mr. Smokestack can be booked out a month in advance. This is why having an appointment in the “off-peak” months is really your best option.

Emergencies

Of course, we will be there no matter when you need us in a true emergency situation. In those cases, please call us as quickly as possible. If this is in regard to a house fire, DO NOT CALL US FIRST! Call 911 and notify the Fire Department and Police as quickly as possible.

Keeping You Informed

As a courtesy, we send annual reminders for service, and confirm all appointments by phone 24 hours in advance.

24 hours before your appointment, remember to:

  • Stop using your fireplace, wood stove or gas stove. For safety’s sake, we need to work with an appliance that is completely cool.
  • As a courtesy, please remove all ash from the firebox.

The day of your appointment, remember:

  • We need about 5 to 6 ft around the fireplace to be clear to get our equipment in place. Please remove fragile or precious items from the area near the fireplace.
  • You can watch us, if you’d like. Customers learn a great deal about chimney safety from watching us work, so we encourage it.

 

Schedule an appointment now. You’ll be glad you know about us.







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Awards & Reviews

Mr. Smoke Stack, LLC is a BBB Accredited Chimney Cleaning Company in Raleigh, NC Review Star Certified Reviews - Mr. Smokestack Chimney Service
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Certifications & Associations

NCSG Member CSIA Certified Chimney Sweep NFPA North Carolina Chimney Sweep Association

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Regency Fireplace Products Dealer Buck Stove Dealer

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Our Customers Love Us!

We found the owner Robbie to be extremely professional- He was respectful, thorough & went the extra mile in explaining the issues involved. It's truly refreshing to meet small business owners who are experts in their field and able to balance that expertise with outstanding customer service. Also little things, like calling ahead to reconfirm times & saying Please, May I enter & Thank you are sadly uncommon today-BUT not the case with this company. They seem to take pride in the old fashioned way of doing business in a modern world. Somehow this company seems to have captured a way of combining modern, state of the art techniques & equipment with Good Neighbor type principles from our Grandparents & Great Grandparents era which is a Real Win-Win! I would recommend Mr. Smokestack without hesitation. Best to you and your family.
~ Juliette Dais